Introduction

Pringle Property Partners Pty Ltd regards customer privacy as an important part of our relationship with our customers.

The following privacy policy applies to all Pringle Property Partners Pty Ltd users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact Danielle Pringle, on +61 2 8901 3814.

Collection of Information

In order to use the Pringle Property Partners Pty Ltd website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by Pringle Property Partners Pty Ltd is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from Pringle Property Partners Pty Ltd customers is required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at studentconciergeservice@gmail.com.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at studentconciergeservice@gmail.com.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Pringle Property Partners Pty Ltd uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at studentconciergeservice@gmail.com.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Pringle Property Partners Pty Ltd may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose. Pringle Property Partners Pty Ltd does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the Pringle Property Partners Pty Ltd site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.pringlepp.com.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Pringle Property Partners Pty Ltd Security Policy

Pringle Property Partners Pty Ltd uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

Physical goods

After ordering online, you will receive an email confirmation from SCS containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering.

If you wish to query a delivery please contact us at studentconciergeservice@gmail.com.

Thanks for shopping at Student Concierge Services.

If you are not entirely satisfied with your purchase, we're here to help.

Returns

• You have 14 days to return an item from the date you received it.

• To be eligible for a return, your item must be unused and in the same condition that you received it.

• Your item must be in the original packaging.

• Your item needs to have the receipt or proof of purchase.

• Returns items to PO Box 549 Lindfield NSW 2070 or via courier to 10 Norfolk Street Killara NSW 2070.

Refunds

• Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

• If your return is approved, we will initiate a refund to your credit card (or original method of payment).

• You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Packages are valid for 12 months, and for 5 items per student. Extra items charged @ $22 per item.

If a package is purchased and there are extra items SCS will send a photo of those items and an invoice for the extra charges.

All packages include a complimentary laundry bag that will be provided to all students.

All packages include storage for belongings over the holiday period for students at boarding school or university.

Packages apply to all students local, regional, international.

All items are need to be clearly labelled identifying student. If items are not labelled and unidentifiable we do not take responsibility for the loss of these items.

All items are picked up on a nominated date and location of the school and returned at the beginning of school term.

All items need to packed securely, safely and ensure items

Each student will pack their own belongings.

SCS will collect nominated items eg. 1 suitcase, 2 boxes or SCS collapsible crates, 1 single linen bag (storage for all bed linen or items for dry cleaning), 1 musical instrument.

Desk fans are free to store but must be labelled.

SCS can store cricket bags, musical instruments, bikes etc at an additional cost.

Collapsible crates are for sale from SCS. Storage crates fit under students’ beds, collapsible, latchable and reusable. See storage products section to order.

Premium Package: SCS staff will unpack items and provide a full inventory list via email.

Premium Package: includes storage of up to 5 items and dry cleaning of 1 set of uniform = winter 1 blazer, 2 pants or 2 dress, 3 shirts, jumper summer = 1 blazer, 2 pants/shorts or 2 dress, 3 shirts & 1 duvet, 1 set of sheets and pillow.

Extra Dry Cleaning will be sent via invoice and individual listed.

One term storage available @ $99 per student. Christmas/summer holidays $139.00 for any 5 items.

Year 12 to University– students who store with SCS will be charged a courier fee for delivery to their new address – college or residential property.

We will charge your credit/debit card account at the time your order is accepted. Please refer to our online security terms above for security details.

Payment can be made by using one of the following credit cards:

MasterCard / Visa / Amex

Credit card and debit card details are transmitted within a secure environment although we give no warranty in this respect.

Refunds and Returns

If your purchase is faulty, simply return the goods to Cash’s head office stating the reason for the return within 14 days for a full refund or replacement.

Goods should be returned to:

Reference SCS Customer

Cash’s Apparel Solutions Pty Ltd

Nametapes Department

Suite 303, 12 Cato St

Hawthorn

Victoria, Australia 3123

Warranties

We will replace products free of charge or, refund to you the price of the products by credit to your credit/debit card account. This only applies if the instructions governing the use of the products have been followed. These instructions are detailed below. Claims will not be accepted for colour or size variation against that represented on this website or any spelling errors or omissions. We will not have any further liability in respect of the products

The faulty products should be returned as per the return condition above.

Instructions for use of products

Nametape and character sizing are displayed as close as possible to actual. Please take care with long names, being mindful of the finished length of the product.

All spelling and punctuation is the responsibility of the purchaser. Please check your order carefully.

All nametapes are polyester, washable and dry cleanable.

It is recommended that nametape ends be folded under and sewn down.

Take care not to pull at threads, as the tapes are woven and will fray if treated roughly prior to being sewn on.

If you intend to store your nametapes for a length of time, please remove from packaging and store in an envelope to prevent discolouring.

For orders where nametapes exceed 25 characters, or bulk orders exceeding 200 nametapes please call 0425 323 500 and speak to one of customer service advisors about your order.

Iron-on Nametapes not recommended for Commercial laundries (Aged Care, Boarding Schools)

Complaints

If you have any complaints or comments about our web site or any of the products offered for sale, please contact nametapes@cashs.com.au or phone 1800 006 256

Privacy

We take your privacy very seriously and will treat all of your personal information in accordance with all applicable data protection laws in Australia.

Please refer to our full privacy statement page on this website for further information.

This site is owned and operated by Pringle Property Partners Pty Ltd trading as Student Concierge Services. Unless otherwise indicated the contents of this site are the property of Pringle Property Partners Pty Ltd and are protected, without limitation, pursuant to copyright and trademark laws.

No material from studentconciergeservices.com.au may be copied, reproduced, uploaded, republished, posted, transmitted or distributed in any way without written express permission from Student Concierge Services.

Cash’s on behalf of SCS dispatches all orders within Australia via Australia Post.

For Express Post orders, Cash's cannot guarantee overnight delivery as it is dependent upon the recipient’s state and town. Please therefore allow 1-5 working days. For further details on Express Post delivery times and terms and conditions, please visit the Australia Post website (www.australiapost.com.au)

Welcome to our website. This website with URL address www.studentconciergeservices.com.au is owned and operated by Pringle Property Partners Pty Ltd (ABN 76602961240). Should you continue to use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Pringle Property Partners Pty Ltd’s relationship with you in connection with this website. Should you not agree with any of these terms and conditions, please do not use our website.

The term ‘Pringle Property Partners Pty Ltd’ or ‘us’ or ‘our’ or ‘we’ refers to Pringle Property Partners Pty Ltd, the owner of the website, whose registered office is 76602961240, New South Wales. The term ‘you’ or ‘your’ refers to the website user.

Your use of this website is subject to the following terms and conditions:

The content of this website is for your general information and use only. It is subject to change without prior notice.

This website uses cookies to monitor browsing preferences. If you allow cookies to be used, the following personal information may be stored by us for use by third parties: address, names.

Neither we nor any third parties provide any warranty or guarantee as to the performance, accuracy, timeliness, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You hereby acknowledge that such information and materials may contain mistakes, inaccuracies or errors and we expressly exclude any liability for such to the fullest extent permissible by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the content, design, layout, appearance, look and graphics of the website. Any reproduction of the website’s material is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to us, are acknowledged on the website.

Unauthorised use of this website may be a criminal offence and/or give rise to a claim for damages.

This website may also, on occasion, include links to other websites which are not controlled by us. These links are provided for your convenience to provide you with further information.

You acknowledge that they are used at your own risk. They do not signify that we recommend or endorse the websites. We have no control over the nature, content and availability of those websites.

Your use of this website and any dispute arising out of your use of it is subject to the laws of New South Wales.

You may only use the website for lawful purposes and in a manner consistent with the nature and purpose of the website.

These terms and conditions do not relate to your use of any product or service described on our website unless otherwise agreed. You must refer to the individual warranty relevant to any particular product or service.

These terms and conditions may be amended from time to time. Your continued use of our website following any such amendments will be deemed to be confirmation that you accept those amendments.

You indemnify us from and against all claims, suits, demands, actions, liabilities, costs and expenses (including legal costs and expenses on a full indemnity basis) resulting from your use of the website.

In no event will we be liable for any loss, damage, cost or expense including legal costs and expenses (whether direct or indirect) incurred by you in connection with the use of this website.

Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.